Refund policy

RETURN & REFUND POLICY

At NUVORA, we want you to feel confident with your purchase. If you are not satisfied with your order, you may request a return within 30 days of delivery.

Return Eligibility

To be eligible for a return:

• The return request must be made within 30 days of delivery.
• The item must be in its original condition and include all accessories and components received with the order.
• The item should be returned in its original packaging whenever possible.
• Proof of purchase or your order number is required.

To start a return, please contact us at nuvoralumen@gmail.com before sending any product back.

Once your return request is approved, we will provide you with the necessary return instructions and return address.

Items returned without first contacting us may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at nuvoralumen@gmail.com with your order number and photos or videos showing the issue.

If the issue is confirmed, we will work with you to provide an appropriate solution, which may include a replacement or refund.

Return Shipping

For standard returns where the product is not defective or incorrect, return shipping costs are the responsibility of the customer.

If the product is confirmed to be damaged, defective, or incorrect due to an error on our part, NUVORA will provide an appropriate solution without requiring the customer to pay additional return costs where applicable.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

Cancellations

If you need to cancel or modify an order, contact us as soon as possible at nuvoralumen@gmail.com.

We cannot guarantee cancellation once an order has entered processing or has already been shipped.

Exchanges

If you would like a different product or variant, please contact our support team. In many cases, the fastest option is to return the original product and place a new order after the return has been approved.

Non-Returnable Items

Gift cards, if offered, are non-returnable.

Products that have been intentionally damaged, substantially altered, or returned with missing components may not qualify for a full refund, subject to applicable consumer protection laws.

Consumer Rights

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

Contact Us

For questions about returns or refunds, contact:

NUVORA
Email: nuvoralumen@gmail.com

Last updated: September 16, 2026